I am obsessed with our clients’ being able to access us
March 15, 2011 § 1 Comment
Next month will make it six years since my father died. He battled cancer on four different occasions between ages 50 and 63.
I always thought it was nice of his doctor to personally call him with test results on the same day.
The doctor would call our house, sometimes at 10pm. He obviously did not want my dad to have to wait for news. And I am sure he did the same with his other patients. It’s called “caring.”
Since Day One, I have made a habit of returning client phone calls on the same day. This encompasses Monday through Friday and sometimes weekends as well. I estimate that I have missed a same-day callback for less than 1% of my career.
I reply to emails in as little as one minute (and normally within a few hours). This includes weekends, nights and most holidays. One client has emailed me 127 times since we opened the case last fall. I have sent 97 reply emails.
And I text with clients when necessary.
I have made it my mission for our clients to never feel ignored.
All we can offer the public is service.
If you can’t count on service from your immigration lawyers, what can you count on?